Question 1

What is the production time for my order?

Accepted Answer

Most items with printed graphics ship in 3-5 business days.  Hardware only orders typically ship in 1-2 business days.

Question 2

How are orders shipped?

Accepted Answer

All orders are shipped via Ground.  Transit is typically 3-5 business days.  If you would like a quote on expedited shipping, please contact sales@cravedisplay.com or call 214-796-5964

Question 3

What is the return policy?

Accepted Answer

Graphic Items: There is no return or refund because of their custom nature. 
 
Hardware Items: if you are not satisfied with your purchase, you can return it within 30 days after first received your product.  The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.

Question 4

What do I do if my product comes in damaged?

Accepted Answer

We’re very sorry; let’s get this fixed for you! Contact us sales@cravedisplay.com

Question 5

Where can I learn more about HealthMarkets branded storefronts?

Accepted Answer

Information on HealthMarkets branded storefronts is available on the Resource Center Storefront page, found under the Marketing tab.

Question 6

Where do I find building signage for my storefront?

Accepted Answer

Information on building signage for a HealthMarkets branded storefronts is available on the Resource Center Storefront page, found under the Marketing tab. In the Tools and resources section on the right side of the page, click the Signage link to display a link to the Building Signage Process document. Information is also available in the Storefront in a Box Guide available on that page.

Question 7

Can I submit for reimbursement from my HealthMarkets Lead account?

Accepted Answer

HealthMarkets requires appropriate documentation in order to consider any request for reimbursement under the Program that includes:
 • TVP approval of material, lease or event (i.e. trade shows);
 • Compliance code provided by Agency Standards once they approved the material, lease or  vent;
 • An invoice or order form must include the name of the verifiable vendor, date, detail of what was purchased and the purchase amount, along with a detailed sale receipt;
 • There must also be a proof of payment – such as a bank statement, credit card statement or cancelled check. Proof must include the name of the verifiable vendor, date and amount paid. Agents must supply a copy of the front and back of the cancelled checks. All sales receipts and proof of payment must match the dollar amount listed on the invoice/order; and
 • A copy of the printed material and promotional items.
Agents must submit the required documentation to their TVP’s sales assistant each month by the 15th calendar day.
Reimbursement checks will be mailed on approximately the 8th of the following month. The amount that can be reimbursed to any agent depends on the available balance in the agent’s lead account at the time their account is debited for the eligible marketing expenses.

FAQ